Refund policy

ELITE BAG RETURN & REFUND POLICY

We want you to feel confident about every purchase. You may request a return within 30 days after your order is delivered.

ELIGIBILITY
Items must be unused, unworn, and in their original condition with all tags, protective materials, and original packaging. Please include your order number or other proof of purchase. Items marked final sale, gift cards, and personalized or custom items cannot be returned unless they arrive damaged or incorrect.

HOW TO START A RETURN
Email support@elitebagcollection.store with your order number and the reason for the return. We will send return instructions and the correct return destination. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives and contact us within 7 days if an item is damaged, defective, or incorrect. Include clear photos of the item and packaging so we can resolve the issue quickly.

RETURN SHIPPING
Customers are responsible for return shipping costs for change-of-mind returns. Elite Bag will cover reasonable return shipping for items that are damaged, defective, or incorrect. Original shipping charges, if any, are not refundable.

REFUNDS
After we receive and inspect your return, we will notify you of the decision. Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for your bank or card provider to post the refund.

EXCHANGES
For the fastest exchange, request a return and place a new order for the preferred item once the return is approved.

CANCELLATIONS
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order enters processing or has shipped.

CONTACT
Elite Bag
32827 Pea Ridge Rd
Albany, Louisiana 70711
United States
support@elitebagcollection.store
https://elitebagcollection.store/